Help With Your Account

Has Your Employer Changed?

The account user can update their own Employer Information in their PMP account.

If you need to update your Employer information: Login to your PMP account. Click on your Name Top Right, My Profile, Edit, Update and Save Details.

Need Help?

Appriss Customer First Center provides 24/7/365 Customer Service for most issues – please take a look at the topics below for specifics.

Contact Appriss Customer First Center at 1-844-366-4767.

Common Account Related Issues That Appriss Can Assist With

PMP Clearinghouse:

(For Dispensers)

  • Login Assistance
  • Troubleshoot browser or application issues
  • Provide limited assistance with the registration process
  • ‘How To’ support:
    • Adding users to a Clearinghouse account
    • How to update the password for Clearinghouse
    • How to update account information
    • How to update the password for another user associated with the Clearinghouse account
    • How to update the email address associated with the Clearinghouse account
    • How to submit data to multiple states
  • Data Submission Assistance
    • How to submit data via Universal Claim Form (manual entry)
    • How to submit data via File Upload
    • How to submit data via sFTP
    • How to submit zero reports
    • sFTP account assistance
      • Creating sFTP account after registration
      • Changing sFTP account password
      • Viewing sFTP account information
    • Submitting data for multiple store locations
    • Submitting data to multiple states
    • Viewing the status of submitted files and zero reports
    • Viewing and correcting errors in a submitted file
    • How to correct files that fail ASAP structure

 

PMP AWARxE:

(For Practitioners)

  • Login Assistance
  • Troubleshoot browser or application issues
  • Provide limited assistance with the registration process
  • ‘How To’ support:
    • Supervisors: How to approve a delegate
    • Supervisors: How to remove a delegate
    • Delegates: How to add a new supervisor
    • How to complete/view a Patient Rx request
    • How to select PMPi states for a Patient Rx request
    • How to set default PMPi states
    • How to update the email address associated with the AWARxE account
    • How to update the password for AWARxE