Help With Your Account
Has Your Employer Changed?
The account user can update their own Employer Information in their PMP account.
If you need to update your Employer information: Login to your PMP account. Click on your Name Top Right, My Profile, Edit, Update and Save Details.
Need Help?
Appriss Customer First Center provides 24/7/365 Customer Service for most issues – please take a look at the topics below for specifics.
Contact Appriss Customer First Center at 1-844-366-4767.
Common Account Related Issues That Appriss Can Assist With
PMP Clearinghouse:
(For Dispensers)
- Login Assistance
- Troubleshoot browser or application issues
- Provide limited assistance with the registration process
- ‘How To’ support:
- Adding users to a Clearinghouse account
- How to update the password for Clearinghouse
- How to update account information
- How to update the password for another user associated with the Clearinghouse account
- How to update the email address associated with the Clearinghouse account
- How to submit data to multiple states
- Data Submission Assistance
- How to submit data via Universal Claim Form (manual entry)
- How to submit data via File Upload
- How to submit data via sFTP
- How to submit zero reports
- sFTP account assistance
- Creating sFTP account after registration
- Changing sFTP account password
- Viewing sFTP account information
- Submitting data for multiple store locations
- Submitting data to multiple states
- Viewing the status of submitted files and zero reports
- Viewing and correcting errors in a submitted file
- How to correct files that fail ASAP structure
PMP AWARxE:
(For Practitioners)
- Login Assistance
- Troubleshoot browser or application issues
- Provide limited assistance with the registration process
- ‘How To’ support:
- Supervisors: How to approve a delegate
- Supervisors: How to remove a delegate
- Delegates: How to add a new supervisor
- How to complete/view a Patient Rx request
- How to select PMPi states for a Patient Rx request
- How to set default PMPi states
- How to update the email address associated with the AWARxE account
- How to update the password for AWARxE